New Ability Energy
Nothing you own is replaced
Your solar and battery stay where they are, and stay in your name. HighFlow Energy operates the battery remotely, over your internet connection.
Virtual power plant
Built for homes that already have solar and a battery.
You have already paid for the solar and the battery. New Ability Energy puts them to work in HighFlow Energy's virtual power plant, and what they earn goes to your electricity charges.
How it works for you
Your system pays your charges
Revenue from VPP events and the earnings from your solar and battery system are used to pay all of your daily charges and the remaining supply and usage charges.
Priced on your own data
We read up to 12 months of your electricity history and model a full year for your home, not an average home.
You move to a Partnered Retailer
HighFlow Energy is our Partnered Retailer. We handle the retailer on the data side, and you make the switch. If you are not willing to switch, this is not a fit.
How the system works
Five steps, every day
01
Your solar generates
Your panels make power through the day, as they do now.
02
The plant directs it
HighFlow Energy's platform reads prices, weather and grid demand, and decides when your battery charges and when it discharges.
03
Extra energy is stored
Solar your home does not use goes into your battery, ready for the evening or for the grid.
04
Your battery earns
In a VPP event, your battery sends power to the grid when the grid needs it most. That is what earns.
05
Your charges are paid
Revenue from VPP events and the earnings from your solar and battery system are used to pay all of your daily charges and the remaining supply and usage charges.
Six steps to join
From this page to the plant
- 01
Read how it works
This page. Then the agreement itself, in full, on the next page.
- 02
Sign the agreement
Give your name, email, supply address and meter number (NMI), tick two boxes and sign with your typed name.
- 03
Your copy arrives
A filled-in PDF of the agreement is emailed to you straight away, with the NSW fact sheet for virtual power plants.
- 04
Switch to HighFlow Energy
Complete your sign up on HighFlow Energy's page for New Ability Energy customers. We handle the retailer on the data side.
- 05
Cooling off
You have 10 business days to cancel for any reason, without penalty.
- 06
Your battery joins the plant
Your battery is connected to HighFlow Energy's virtual power plant, and the earnings start going to your charges.
Certainty throughout
What you agree to
- Term
- 10 years from the Commencement Date.
- Your reserve
- At least 20% of the battery's capacity is always kept for your own use.
- Your account
- Stays in your name. We manage the retailer and plan on your behalf, and tell you of any change.
- Cooling off
- 10 business days to cancel for any reason, without penalty.
- Leaving
- Either party can end the agreement on 30 days' written notice, or immediately if a serious breach is not fixed within 14 days.
- What you need
- A stable internet connection for the battery, for the whole term.
- Life support
- If you or anyone at the premises is on life support, please let us know. Households with registered life support equipment cannot take part.
- Your warranty
- Check your battery manufacturer's warranty to see whether joining a virtual power plant affects any of its conditions.
Questions
What people ask us
What is a virtual power plant?
Many home batteries, run together as one. HighFlow Energy's platform charges and discharges them as a group, so together they can send power to the grid when it is needed most.
Who runs the plant?
HighFlow Energy runs the virtual power plant and is our Partnered Retailer. New Ability Energy holds your agreement and looks after you for the whole term.
How are my electricity charges paid?
Revenue from VPP events and the earnings from your solar and battery system are used to pay all of your daily charges and the remaining supply and usage charges.
Will I still get a retailer bill?
Your electricity moves to HighFlow Energy, our Partnered Retailer, and the account stays in your name. We handle the retailer on the data side.
Can my battery still run my home?
Yes. At least 20% of its capacity is kept for your own use at all times, including during VPP events.
Does this affect my battery warranty?
Check your battery manufacturer's warranty to see whether joining a virtual power plant affects any of its conditions. We can help you read it.
Can I change my mind?
Within 10 business days of signing, you can cancel for any reason, without penalty. After that, either party can end the agreement on 30 days' written notice.
What do I need at home?
Solar, a battery and a stable internet connection for the battery, for the whole term.
I am on life support. Can I join?
Please let us know. Households with registered life support equipment cannot take part, because the plant operates the battery remotely.
Where the figures come from
- 10 years: Part 1 of the agreement, Term and Expiry Date, from the Commencement Date.
- 20%: Part 1 of the agreement, Minimum Battery Capacity Reserved for Me.
- 10 business days: clause 2.2, the cooling off period from the date of the agreement.
- 30 days and 14 days: clause 13, ending the agreement on notice, or for a serious breach not fixed.
- Internet: clauses 4.1 and 8.1.
- 12 months: New Ability Energy's statement of how a home is modelled, 26 October 2026.
- Paying your charges: New Ability Energy's statement of how VPP revenue and system earnings are applied, 26 October 2026.
The agreement opens next. Read it, give four details and sign with your typed name.
Continue to agreement